Terms and conditions stipulated below and amendments thereto in the future shall govern and become reference issued by PT. Gudang Ada Globalindo for all those using GudangAda, in their capacities of sellers or buyers (hereinafter referred to as “User”) through GudangAda program services available at cellular phone application or via website (hereinafter referred to as “GudangAda”).

By downloading, signing up, signing in and/or using services provided in GudangAda, User is considered to have accepted, understood, acknowledged and agreed to comply with GudangAda Terms and Conditions as specified hereunder and all amendments thereto in the future. Such Terms and Conditions are subject to amendment and/or revision at any time by PT. Gudang Ada Globalindo by means of making amendment in the column of these Terms and Conditions. User is expected to regularly read the column of Terms and Conditions available in GudangAda. These terms and conditions shall be considered to serve as a valid agreement between PT. Gudang Ada Globalindo and User.


GudangAda serves as a medium to provide services for User for the purposes of:

  • Sales and purchase transactions among Users;
  • Delivery control and monitoring; and
  • Making review on the services provided by PT. Gudang Ada Globalindo

(hereinafter referred to as “Service”)

User acknowledges that in using GudangAda, he shall sign up and agree with the Terms and Conditions provided in this column. If a User does not agree with any or part or all of the Terms and Conditions, he shall not use the Services provided by GudangAda.

User Sign Up

  • User shall complete all details required by GudangAda before he can use the GudangAda Services.
  • PT. Gudang Ada Globalindo has absolute right, without having to give reasons, to accept or reject the User Sign Up.
  • If it is found in the future that User provides inaccurate, invalid or fraudulent details through GudangAda, PT. Gudang Ada Globalindo may suspend or terminate the User.


  • Every User who uses the GudangAda while marketing or providing goods for view or sales is called “Seller”.
  • Seller shall provide full and clear details of goods and goods’ quality in a reliable manner and input the details of goods offered for sale into the GudangAda.
  • Seller shall inform the GudangAda User of the quantity of stock in hand.
  • Seller shall inform the GudangAda User of delivery cost at the receipt of User’s order.
  • Seller shall conscientiously represent and warrant that all goods offered via GudangAda are compliant with the applicable laws of the Republic of Indonesia. If the goods offered are found and suspected to violate the applicable laws, PT. Gudang Ada Globalindo reserves the right to suspend or terminate Seller’s account and/or initiate a claim against Seller for losses and damage sustained by PT. Gudang Ada Globalindo.


  • Every User who uses GudangAda for the purposes of search, comparison and order of goods is called “Buyer”.
  • Buyer is granted right by GudangAda to:
    • Contact Seller via and with features provided by GudangAda;
    • Compare goods sold by Seller via GudangAda;
    • Order and receive goods agreed upon and in quantity and quality as promised by Seller;
    • Obtain support from GudangAda administrator in solving issues arising between Buyer and Seller in the course of sale and purchase via GudangAda.


  • Buyer may place order via GudangAda following sign up at and verified by GudangAda
  • Order may be placed by inserting descriptions of goods or trademarks of products listed in GudangAda.
  • Buyer agrees to pay a total price specified at the end of order which price constitutes the price of goods including delivery cost.
  • Buyer acknowledges and agrees that GudangAda shall be exempted from responsibility for the goods quality and condition and quantity of stock offered by Seller. All of the information shall be at sole expense and on full account of Seller in the GudangAda.
  • GudangAda administrator may, but is not obliged to, give support to Buyer when dealing with any issues or disputes, including without limitations, the goods, delivery process, or any kind of dispute that may arise out between Buyer and Seller in the GudangAda.

Delivery and Receipt

  • Buyer shall hereby hold responsible for the accurate delivery address; GudangAda shall be relieved from responsibility for any failure or negligence arising out in relation with delivery that results in Buyer failing to receive the goods.
  • Responsibility for the goods delivery shall fully rest on the Seller, either during quality inspection, packaging, and delivery of goods to and until received by Buyer.
  • GudangAda gives time to Seller to make delivery as specified by GudangAda. In the event that Seller requires additional time for delivery, it shall notify the Buyer of delayed delivery which is to be fully agreed upon between Seller and Buyer.
  • Buyer shall “confirm the receipt” soon after he has already received the goods so ordered. In the event of Buyer’s failure to confirm or make complaint on goods upon received within 1x24 hours from the delivery receipt sent by freight forwarder or Seller, Buyer hereby authorizes GudangAda to pay the amount to Seller. Buyer acknowledges and agrees that soon after receipt of goods, he may not make a complaint on goods from which if anything undesired occurs after confirmation, it shall be at sole expense and on the account of Buyer.

Payment Method

  • Buyer shall use a method of payment available or to be provided in the future by GudangAda.
  • Mode of Payment available in the GudangAda is as follows:
    • Bank Transfer
      The details of account number on behalf of PT. GudangAda Globalindo as follows:
      • Bank BCA : 1629397777
      • Bank BRI : 037601001272304
      • Bank BNI : 6176187777
      • Bank MANDIRI : 1680001375904
      • Bank OCBC : 028800010150
      • Bank CIMB : 800158551000
      • Bank PERMATA : 00702322677
      • Bank DANAMON : 003625936285
      • Bank MAYBANK : 2770000558
      • Bank PANIN : 00225007715
  • GudangAda hereby represents that Buyer’s personal details upon transactions made are protected by laws so that payment made via GudangAda shall be adjusted with Bank’s transaction procedures.
  • GudangAda is hereby relieved from responsibility in the event of divulgence of data as result of Buyer’s negligence; GudangAda never requests for personal details relating to the mode payment.
  • GudangAda shall give support to the extent it is necessary and required by Buyer for the payment of transaction.

Return of Goods

  • GudangAda shall assist Buyer as necessary to make a complaint to the extent it complies with GudangAda's mechanisms and procedures.
  • GudangAda Administrator shall assist Buyer in making complaints against Seller via chat features available in GudangAda.
  • Return is possible if the following conditions are met:
    • Goods is received contradictory to the required quantity;
    • Goods is received in damaged condition; and/or
    • Goods delivered has lapsed its expiry date
  • Upon evidences shown by Buyer, Seller shall decide as follows:
    • Partial refund;
    • Total refund with return of goods; or
    • Substitution with the new one.
  • Buyer shall make available the following original evidences:
    • ORIGINAL payment receipt;
    • ORIGINAL order slip;
    • Statement of goods condition; and
    • Other evidences as supposedly required by GudangAda administrator

Price and Category

  • Price included in or affixed to the GudangAda is at Seller’s full authority.
  • Goods category available at GudangAda shall be as follows:
    • Food;
    • Beverage;
    • Food Ingredients;
    • Household Necessities;
    • Body Care;
    • Drugs (as permitted by the Indonesian Drug and Food Agency/BPOM);
    • Cigarette
    • Automotives;
  • Buyer may use chat features provided by GudangAda to communicate with Seller. Buyer shall not use the features to make bargaining, request for commission, conduct sales and purchase transactions which are not compatible with the goods category available at GudangAda.

Access & Security

  • User’s representation on use/access: User represents that all data and details given for signing up the GudangAda are accurate and valid in accordance with User’s personal details.
  • If anything undesired occurs in the future (including without limitation fraud, falsification, attempted deterioration of GudangAda’s proper functions), GudangAda may take actions and measures necessary to recover its losses and damage.
  • User who have lost or failed access to User’s account and/or it is perceived or properly suspected that User’s account is used unlawfully by another person may contact GudangAda administrator via help menu to retrieve the User’s account. User hereby acknowledges and agrees that GudangAda is relieved from responsibility for compensation for unauthorized use of and activities on the User’s account.
  • User shall keep strictly confidential all secrets or data relating to important information of User’s account.

Disclaimer and Limitations of Liability

  • User agrees that the use of GudangAda shall be at User’s sole risk and GudangAda hereby disclaims that technology adopted for the application is perfect and indefectible.
  • User shall hereby indemnify and hold GudangAda harmless from any claims and/or demands or compensation that may be extended or incur in the future, including without limitations:
    • Price and stock availability
    • Delayed delivery
    • Losses attributable to User’s negligence while using the GudangAda
    • Product quality and expiry date
    • Falsified trademark or product offered by Seller


  • These Terms and Conditions shall be applicable to and binding upon User, and be governed by and construed pursuant to the laws of the Unitary State of the Republic of Indonesia. Any violation of part or whole of these Terms and Conditions shall be referred to and finally resolved by the courts of competent jurisdiction of the Unitary State of the Republic of Indonesia.
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