Terms and conditions stipulated below and amendments thereto in
the future shall govern and become reference issued by PT. Gudang
Ada Globalindo for all those using GudangAda, in their capacities
of sellers or buyers (hereinafter referred to as “User”) through
GudangAda program services available at cellular phone application
or via website (hereinafter referred to as “GudangAda”).
By downloading, signing up, signing in and/or using services
provided in GudangAda, User is considered to have accepted,
understood, acknowledged and agreed to comply with GudangAda Terms
and Conditions as specified hereunder and all amendments thereto
in the future. Such Terms and Conditions are subject to amendment
and/or revision at any time by PT. Gudang Ada Globalindo by means
of making amendment in the column of these Terms and Conditions.
User is expected to regularly read the column of Terms and
Conditions available in GudangAda. These terms and conditions
shall be considered to serve as a valid agreement between PT.
Gudang Ada Globalindo and User.
GudangAda serves as a medium to provide services for User for the
- Sales and purchase transactions among Users;
- Delivery control and monitoring; and
Making review on the services provided by PT. Gudang Ada
(hereinafter referred to as “Service”)
User acknowledges that in using GudangAda, he shall sign up and
agree with the Terms and Conditions provided in this column. If a
User does not agree with any or part or all of the Terms and
Conditions, he shall not use the Services provided by GudangAda.
User Sign Up
User shall complete all details required by GudangAda before he
can use the GudangAda Services.
PT. Gudang Ada Globalindo has absolute right, without having to
give reasons, to accept or reject the User Sign Up.
If it is found in the future that User provides inaccurate,
invalid or fraudulent details through GudangAda, PT. Gudang Ada
Globalindo may suspend or terminate the User.
Every User who uses the GudangAda while marketing or providing
goods for view or sales is called “Seller”.
Seller shall provide full and clear details of goods and goods’
quality in a reliable manner and input the details of goods
offered for sale into the GudangAda.
Seller shall inform the GudangAda User of the quantity of stock
Seller shall inform the GudangAda User of delivery cost at the
receipt of User’s order.
Seller shall conscientiously represent and warrant that all
goods offered via GudangAda are compliant with the applicable
laws of the Republic of Indonesia. If the goods offered are
found and suspected to violate the applicable laws, PT. Gudang
Ada Globalindo reserves the right to suspend or terminate
Seller’s account and/or initiate a claim against Seller for
losses and damage sustained by PT. Gudang Ada Globalindo.
Every User who uses GudangAda for the purposes of search,
comparison and order of goods is called “Buyer”.
- Buyer is granted right by GudangAda to:
Contact Seller via and with features provided by GudangAda;
- Compare goods sold by Seller via GudangAda;
Order and receive goods agreed upon and in quantity and
quality as promised by Seller;
Obtain support from GudangAda administrator in solving issues
arising between Buyer and Seller in the course of sale and
purchase via GudangAda.
Buyer may place order via GudangAda following sign up at and
verified by GudangAda
Order may be placed by inserting descriptions of goods or
trademarks of products listed in GudangAda.
Buyer agrees to pay a total price specified at the end of order
which price constitutes the price of goods including delivery
Buyer acknowledges and agrees that GudangAda shall be exempted
from responsibility for the goods quality and condition and
quantity of stock offered by Seller. All of the information
shall be at sole expense and on full account of Seller in the
GudangAda administrator may, but is not obliged to, give support
to Buyer when dealing with any issues or disputes, including
without limitations, the goods, delivery process, or any kind of
dispute that may arise out between Buyer and Seller in the
Delivery and Receipt
Buyer shall hereby hold responsible for the accurate delivery
address; GudangAda shall be relieved from responsibility for any
failure or negligence arising out in relation with delivery that
results in Buyer failing to receive the goods.
Responsibility for the goods delivery shall fully rest on the
Seller, either during quality inspection, packaging, and
delivery of goods to and until received by Buyer.
GudangAda gives time to Seller to make delivery as specified by
GudangAda. In the event that Seller requires additional time for
delivery, it shall notify the Buyer of delayed delivery which is
to be fully agreed upon between Seller and Buyer.
Buyer shall “confirm the receipt” soon after he has already
received the goods so ordered. In the event of Buyer’s failure
to confirm or make complaint on goods upon received within 1x24
hours from the delivery receipt sent by freight forwarder or
Seller, Buyer hereby authorizes GudangAda to pay the amount to
Seller. Buyer acknowledges and agrees that soon after receipt of
goods, he may not make a complaint on goods from which if
anything undesired occurs after confirmation, it shall be at
sole expense and on the account of Buyer.
Buyer shall use a method of payment available or to be provided
in the future by GudangAda.
- Mode of Payment available in the GudangAda is as follows:
The details of account number on behalf of PT. GudangAda
Globalindo as follows:
- Bank BCA : 1629397777
- Bank BRI : 037601001272304
- Bank BNI : 6176187777
- Bank MANDIRI : 1680001375904
- Bank OCBC : 028800010150
- Bank CIMB : 800158551000
- Bank PERMATA : 00702322677
- Bank DANAMON : 003625936285
- Bank MAYBANK : 2770000558
- Bank PANIN : 00225007715
GudangAda hereby represents that Buyer’s personal details upon
transactions made are protected by laws so that payment made via
GudangAda shall be adjusted with Bank’s transaction procedures.
GudangAda is hereby relieved from responsibility in the event of
divulgence of data as result of Buyer’s negligence; GudangAda
never requests for personal details relating to the mode
GudangAda shall give support to the extent it is necessary and
required by Buyer for the payment of transaction.
Return of Goods
GudangAda shall assist Buyer as necessary to make a complaint to
the extent it complies with GudangAda's mechanisms and
GudangAda Administrator shall assist Buyer in making complaints
against Seller via chat features available in GudangAda.
- Return is possible if the following conditions are met:
Goods is received contradictory to the required quantity;
- Goods is received in damaged condition; and/or
- Goods delivered has lapsed its expiry date
Upon evidences shown by Buyer, Seller shall decide as follows:
- Partial refund;
- Total refund with return of goods; or
- Substitution with the new one.
Buyer shall make available the following original evidences:
- ORIGINAL payment receipt;
- ORIGINAL order slip;
- Statement of goods condition; and
Other evidences as supposedly required by GudangAda
Price and Category
Price included in or affixed to the GudangAda is at Seller’s
Goods category available at GudangAda shall be as follows:
- Food Ingredients;
- Household Necessities;
- Body Care;
Drugs (as permitted by the Indonesian Drug and Food
Buyer may use chat features provided by GudangAda to communicate
with Seller. Buyer shall not use the features to make
bargaining, request for commission, conduct sales and purchase
transactions which are not compatible with the goods category
available at GudangAda.
Access & Security
User’s representation on use/access: User represents that all
data and details given for signing up the GudangAda are accurate
and valid in accordance with User’s personal details.
If anything undesired occurs in the future (including without
limitation fraud, falsification, attempted deterioration of
GudangAda’s proper functions), GudangAda may take actions and
measures necessary to recover its losses and damage.
User who have lost or failed access to User’s account and/or it
is perceived or properly suspected that User’s account is used
unlawfully by another person may contact GudangAda administrator
via help menu to retrieve the User’s account. User hereby
acknowledges and agrees that GudangAda is relieved from
responsibility for compensation for unauthorized use of and
activities on the User’s account.
User shall keep strictly confidential all secrets or data
relating to important information of User’s account.
Disclaimer and Limitations of Liability
User agrees that the use of GudangAda shall be at User’s sole
risk and GudangAda hereby disclaims that technology adopted for
the application is perfect and indefectible.
User shall hereby indemnify and hold GudangAda harmless from any
claims and/or demands or compensation that may be extended or
incur in the future, including without limitations:
- Price and stock availability
- Delayed delivery
Losses attributable to User’s negligence while using the
- Product quality and expiry date
- Falsified trademark or product offered by Seller
These Terms and Conditions shall be applicable to and binding
upon User, and be governed by and construed pursuant to the laws
of the Unitary State of the Republic of Indonesia. Any violation
of part or whole of these Terms and Conditions shall be referred
to and finally resolved by the courts of competent jurisdiction
of the Unitary State of the Republic of Indonesia.